Tuesday, July 22, 2008

ChMS - Member Systems

If you haven't already, you MUST read the summary of what we are looking for. This is critical to understand my comments. The vendors being reviewed work hard to provide a good product to serve the church, and they should be commended for that. Our needs are very specific, and just because a product isn't right for us does not mean that it isn't perfect for your church. By the same token, just because we didn't like a product does not mean it doesn't meet needs or provide genuine value to its clients. The blurb and "target market" are taken from the capterra list I referenced in my first post. Finally, my thoughts are my own and not an official position of my employer. Thank you.

Scout Applications - MemberSystems
Web-based church management software program that helps you manage your ministry more effectively and efficiently.
Target Market: Mid - Large
Quick Summary - One of the better looking (appearance wise) options out there.

Level 2 Analysis:

How big? - ?
How many customers? - ?
How long in business? - Their phone is disconnected??? Their security certificate has expired (in 2006 no less).
Are they profitable? - I’m guessing no.
Technical Details - SAAS

Volunteer Management - Seemed like it could be decent.
Web Integration - All web, excellent...
Attendance - No mention of it
Assimilation - Not sure

Level 2 Summary - This company appears to be in dire financial trouble. Their 800# for customer support on their website is disconnected. I tried it three times and verified the number. Their SSL certificate expired in 2006. I hit the “parent company” site, and it also lists the same phone number. As nice as the marketing is, there is no way we can go with a company that can’t keep their phone turned on. A comment on an earlier post said the product hasn't changed in four years. Definite pass.

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